— How do I use the Remambo for buying from Yahoo Auctions?
Listings on Yahoo Auctions are sold through bidding. You can place your bids real-time from our website. Please check the detailed
guide to Yahoo Auctions.
— How much is the proxy purchase service fee for orders from Yahoo Auctions?
Remambo shopping help service fee is 500 yen per order. You can also read about other
services and fees.
— How much does international shipping cost?
International shipping fees are calculated by the package’s actual weight and/or the volumetric (dimensional) weight and the chosen shipping method. Delivery times and fees vary depending on the shipping method and destination country.
To estimate the international shipping fee, use the
Shipping Calculator.
— Are customs duties (import fee) required?
Customs duties are determined by local customs officials upon the package's arrival in the destination country. You are responsible for paying any required duties according to customs regulations.
— What items are prohibited from being shipped?
International shipping cannot handle hazardous items such as flammable, explosive, or toxic goods, or items prohibited by the destination country's regulations etc.
Please check the detailed
list of prohibited items.
— Is there an authenticity guarantee?
As a proxy purchasing platform, Remambo assists you in buying specified items but does not have the capability or obligation to authenticate the items. We cannot guarantee the authenticity of the items.
Please make sure to carefully review the item information before placing your order.
— Can I cancel my bid after placing it?
Once a bid is placed on Yahoo Auctions, it cannot be cancelled for any reason. Please make sure to verify the item details and your bid amount before placing the bid.
— Can I get a refund or return the item after winnind the bid?
Refunds, returns and cancellations are not accepted. Please make sure to review the item details and your decision carefully before placing your bid.
— When will the Japanese seller ship my order?
Japanese sellers typically have slower shipping times, usually taking 3 to 7 days. Occasionally, it might take even longer, so we appreciate your patience.
If your order hasn’t reached our warehouse two weeks after it was placed, please reach out to Customer Support Team for assistance.
— What other services does Remambo offer?