Product Description
* The item description provided by the seller is automatically translated.
In some circumstances, the automatic translation may not provide a clear or accurate description, so please only use it as a reference when placing bids or orders.
入札後のキャンセル（取り消し）や、 落札後のクレーム、返品、他商品との交換、キャンセル（取り消し）はご容赦下さい。 尚、当方は個人出品者であり、業者ではないため、専門的な質問にはお答えできない場合がございます。 ※商品発送途中での郵送事故に関しては当方は責任を負えません。 ※仕事の都合上で連絡が遅れる場合がございますが、その際は別途ご連絡させて頂きます。 数年前、当方が交通事故に遭い、一部の落札者様・出品者様に対して連絡・発送の遅れが生じてしまいました。 今後、こういった不測の事態が発生した際にも迅速に対応できるよう細心の注意を払いますので、ご理解の程宜しくお願い致します。
入札後のキャンセル（取り消し）や、
落札後のクレーム、返品、他商品との交換、キャンセル（取り消し）はご容赦下さい。
尚、当方は個人出品者であり、業者ではないため、専門的な質問にはお答えできない場合がございます。
※商品発送途中での郵送事故に関しては当方は責任を負えません。
※仕事の都合上で連絡が遅れる場合がございますが、その際は別途ご連絡させて頂きます。
数年前、当方が交通事故に遭い、一部の落札者様・出品者様に対して連絡・発送の遅れが生じてしまいました。
今後、こういった不測の事態が発生した際にも迅速に対応できるよう細心の注意を払いますので、ご理解の程宜しくお願い致します。
— How do I use the Remambo proxy shopping service?
1. Please confirm all product details before purchasing. Once confirmed, you can add it to the cart and proceed with the payment.
2. After you pay for the order, Remambo will proceed with purchasing the item for you.
3. Once the seller ships the order and it arrives at the Remambo warehouse in Japan, the order status will update to "Remambo warehouse". You can then either consolidate the orders for shipping or pay for international shipping separately.
2. After you pay for the order, Remambo will proceed with purchasing the item for you.
3. Once the seller ships the order and it arrives at the Remambo warehouse in Japan, the order status will update to "Remambo warehouse". You can then either consolidate the orders for shipping or pay for international shipping separately.
— How much is the proxy purchase service fee?
Remambo shopping help service fee is 500 yen per order. You can also read about other services and fees.
— How do I know if the purchase is successful? What if it's out of stock?
Once you’ve paid for your order, a successful purchased order will show the status "Paid to seller".
Almost 98% of all Mercari purchases are made automatically and immediately.
Our system checks if the Mercari listing can be purchased immediately (item is still on sale and doesn't have "stop words" in the title and description), and if for example the seller needs a comment before a purchase, our system won't make a purchase and this order will be processed manually - the status will show "purchase process".
If the purchase fails or the order is canceled due to seller issues, you’ll receive a refund back to your Remambo purse balance (including the item cost and our service fee).
Almost 98% of all Mercari purchases are made automatically and immediately.
Our system checks if the Mercari listing can be purchased immediately (item is still on sale and doesn't have "stop words" in the title and description), and if for example the seller needs a comment before a purchase, our system won't make a purchase and this order will be processed manually - the status will show "purchase process".
If the purchase fails or the order is canceled due to seller issues, you’ll receive a refund back to your Remambo purse balance (including the item cost and our service fee).
— How much does international shipping cost?
International shipping fees are calculated by the package’s actual weight and/or the volumetric (dimensional) weight and the chosen shipping method. Delivery times and fees vary depending on the shipping method and destination country.
To estimate the international shipping fee, use the Shipping Calculator.
To estimate the international shipping fee, use the Shipping Calculator.
— Are customs duties (import fee) required?
Customs duties are determined by local customs officials upon the package's arrival in the destination country. You are responsible for paying any required duties according to customs regulations.
— What items are prohibited from being shipped?
International shipping cannot handle hazardous items such as flammable, explosive, or toxic goods, or items prohibited by the destination country's regulations etc.
Please check the detailed list of prohibited items.
Please check the detailed list of prohibited items.
— Is there an authenticity guarantee?
As a proxy purchasing platform, Remambo assists you in buying specified items but does not have the capability or obligation to authenticate the items. We cannot guarantee the authenticity of the items.
Please make sure to carefully review the item information before placing your order.
Please make sure to carefully review the item information before placing your order.
— Can I get a refund or return the item?
After an order is placed and payment is completed, cancellations are not accepted. Please make sure to review the item details and your decision carefully before placing your order.
— When will the Japanese seller ship my order?
Japanese sellers typically have slower shipping times, usually taking 3 to 7 days. Occasionally, it might take even longer, so we appreciate your patience.
If your order hasn’t reached our warehouse two weeks after it was placed, please reach out to Customer Support Team for assistance.
If your order hasn’t reached our warehouse two weeks after it was placed, please reach out to Customer Support Team for assistance.
— What other services does Remambo offer?
You can check them all on the services and prices page.
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