Notices

21 Nov 2024

Technical problems on PayPal side

Due to the unstable work of PayPal, there are technical issues with their services - payments, account logins etc.:
https://www.paypal-status.com/incident/production

PayPal technical specialists are resolving this issue.

We are sorry for the temporary inconvenience.

29 Oct 2024

Shipping Suspension: Israel (FedEx resumed)

We have received an important update from shipping companies regarding international shipping to Israel.

On September 29, 2024, the European Union Aviation Safety Agency (EASA) issued a recommendation for the suspension of flights to and from Israel. As a result, starting today, all courier services to and from Israel will be suspended temporarily. Shipments currently in transit to Israel will be safely held at our facilities until services resume.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time.

2024.10.29 EDIT: Shipping with Fedex has been resumed for the time being. This notice will be updated if developments occur.

14 Oct 2024

Parcels and shipments processing delays

Due to a sharp increase in demand we are currently experiencing an unexpected volume of orders and parcels to be processed daily.

As a result, there are currently some delays on our warehouse side.
Our staff is working hard to process all international parcels in a timely manner, but we are not currently able to predict exactly when processing times will return to normal 1-2 work days.

We are sorry for any inconvenience caused and kindly ask for your patience as we work through the backlog.

03 Sep 2024

Japan Post Shipping Suspension: Israel

We have received an important update from Japan Post regarding international shipping to Israel.

Due to the worsening situation in Israel and Libya, Japan Post transport services (EMS, AIR Small Packets, AVIA, Surface) to these destinations have been suspended.

There is also a possibility that parcels already sent may be returned to the sender depending on future developments. We kindly ask that you refrain from sending parcels to these destinations until further notice.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time.

07 Aug 2024

Obon Summer holidays in Japan

Dear Remambo customers,

Please note that during the Obon holidays in Japan (August 12th through August 17th, 2024), there is a possibility that some sellers / distributors will not ship products during this time. This can affect Yahoo auctions as well as other sites.

In these cases, it may take longer than usual for your orders to reach our warehouse.
Also, we are experiencing delays with international shipments from our warehouse as well. FedEx, DHL and UPS couriers may not pickup shipments from our warehouse during these days.
We ask for your kind understanding in this matter.

Thank you again, and we look forward to serving you in the future.

13 May 2024

Japan Post Service Updates: Brazil

Japan Post has just informed us that there have been changes to their service due to a Corona virus outbreak and they stopped shipping any parcels via Surface Seamail to Brazil for the foreseeable future.

Additionally, all Surface Seamail parcels currently in transit to Brazil will be returned to us.

You can read more about it here:
https://www.post.japanpost.jp/int/information/2024/0508_01_en.html

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

25 Apr 2024

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 27 to May 6, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services will not collect shipments from our warehouse during this week. Deliveries to the warehouse will be heavily delayed as well due to the national carriers operating intermittently, likely up to a week after May 6th.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

10 Feb 2024

National Holidays: 12 of February - Non-Business Day

Since 12 of February is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

07 Jan 2024

National Holidays: 8 of January - Non-Business Day

Since 8 of January is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

22 Dec 2023

About our New Year's schedule

Some of Remambo services will be temporarily suspended for the New Year holiday.

Holiday Period:
December 30, 2023 - January 3, 2024

The following services will be suspended during this time:

- Packing and shipping any orders that have already been purchased.
- Receiving packages from the sellers at our warehouse.

During the holiday period buying requests and customers support will be handled in a weekend schedule with some delays. We will return back to the normal work on January 4, 2024.
You can still add items to your cart and use other automatic functions of our website.
Shipping companies also have their set holidays throughout this period, so no parcels can be dispatched during the winter holidays.

We are very sorry for any inconvenience this may cause. Thank you for your understanding.
Happy New Year!

08 Dec 2023

Japan Post new shipping restrictions

Japan Post stopped the services to the following country on 2023-12-07.

Surface Seamail
Belgium

22 Oct 2023

The payment fee for Mercari orders is free now!

The payment fee for Mercari orders is free now!
Buy from Mercari with Remambo and enjoy the better & updated service!

Thank you as always for using Remambo.

08 Oct 2023

Japan Post new shipping resumption

Thank you for using Remambo.

Japan Post announced to resume services of the following countries on 2023-10-09.

USA: AIR Small Packet
Canada: AIR Small Packet
France: AIR Small Packet
United Kingdom: AIR Small Packet
Germany: AIR Small Packet

28 Sep 2023

Japan Post discontinue E-Packet shipping method

We wish to inform all our customers that the Japan Post "E-Packet (Small Packet)" shipping method will no longer be available due to the carrier discontinuing the service this month.
All "E-Packet" packages waiting for the payment or/and waiting for carrier pick up will be changed to the "AIR Small Packet Registered" shipping method in our service starting from 29.09.2023
Thank you for your kind understanding.

09 Sep 2023

Mercari X Remambo Official Partnership

We are proud to announce an official partnership between Remambo and Mercari!

Official partnership means:
— More effective problem resolution between platforms regarding scammers and fraud items;
— Peace of mind buying from an officially recognized, reputable buyer;
— Mercari sellers are more likely to trust official Remambo buyers accounts, and are less likely to block purchases.

With this in mind, we hope that you enjoy our new, revitalised access to Mercari, and hope to see your orders again and again!

03 Sep 2023

[Resolved] Technical problems on original Yahoo Auction servers

Due to unstable work of the Yahoo Auctions, there were technical issues with our website and placing bids on auctions.

2023.09.03(Sun)22:00-2023.09.04(Mon)0:10 (※ Japan time)

Yahoo Auction technical specialists have successfully resolved this issue:
https://auctions.yahoo.co.jp/topic/notice/troubleRepo/post_3607/

We are sorry for the temporary inconvenience.

10 Aug 2023

Obon Summer holidays in Japan

Dear Remambo customers,

Please note that during the Obon holidays in Japan (August 11th through August 16th, 2023), there is a possibility that some sellers / distributors will not ship products during this time. This can affect Yahoo auctions as well as other sites.

In these cases, it may take longer than usual for your orders to reach our warehouse.
Also, we are experiencing delays with international shipments from our warehouse as well. FedEx, DHL and UPS couriers will not pickup shipments from our warehouse during these days.
We ask for your kind understanding in this matter.

Thank you again, and we look forward to serving you in the future.

19 May 2023

Japan Post new shipping resumption

Thank you for using Remambo.

Japan Post announced to resume services of the following countries on 2023-05-20.

Estonia: EMS
Bulgaria: EMS
Croatia: EMS
Slovenia: EMS
Luxembourg: EMS
Latvia: EMS
Georgia: AIR Small Packet

21 Apr 2023

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 29 to May 8, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services will not collect shipments from our warehouse during this week.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

05 Mar 2023

[Resolved] Technical problems on original Yahoo Auction servers

Due to the unstable work of the Yahoo Auctions, there are technical issues with our website and placing bids on auctions.

Yahoo Auction technical specialists are resolving this issue:
https://auctions.yahoo.co.jp/topic/notice/troubleRepo/post_3499/

We are sorry for the temporary inconvenience.

22 Feb 2023

Japan Post new shipping resumption

Thank you for using Remambo.

Japan Post announced to resume services of the following countries on 2023-02-22.

Australia: Surface Seamail

21 Jan 2023

Japan Post new shipping resumption

Thank you for using Remambo.

Japan Post announced to resume services of the following countries on 2023-01-20.

Austria: EMS
Czech Republic: EMS
Denmark: EMS
Hungary: EMS
Lithuania: EMS
Norway: EMS
Poland: EMS
Sweden: EMS
Monaco: EMS, AIR Small Packet
Tunisia: EMS, AIR Small Packet
Kazakhstan: AIR Small Packet
Kyrgyz: AIR Small Packet

07 Jan 2023

National Holidays: 9 of January - Non-Business Day

Since 9 of January is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

20 Dec 2022

About our New Year's schedule

Some of Remambo services will be temporarily suspended for the New Year holiday.

Holiday Period:
December 29, 2022 - January 3, 2023

The following services will be suspended during this time:

- Packing and shipping any orders that have already been purchased.
- Receiving packages from the sellers at our warehouse.

During the holiday period buying requests and customers support will be handled in a weekend schedule with some delays. We will return back to the normal work on January 4, 2023.
You can still add items to your cart and use other automatic functions of our website.

We are very sorry for any inconvenience this may cause. Thank you for your understanding.
Happy New Year!

02 Nov 2022

Japan Post new shipping resumption

Thank you for using Remambo.

Japan Post announced to resume services of the following countries on 2022-11-02.

India: EMS
Canada: EMS, Surface Seamail
Finland: EMS, AIR Small Packet
Brazil: EMS
Chile: EMS
Peru: EMS
Romania: EMS, AIR Small Packet, Surface Seamail

10 Sep 2022

Japan Post new shipping resumption and restrictions

Thank you for using Remambo.

Japan Post resumed the services to the following country on 2022-09-07.

EMS
Germany

Japan Post stopped the services to the following country on 2022-09-09.

Surface Seamail
Australia

10 Aug 2022

Obon Summer holidays in Japan

Dear Remambo customers,

Please note that during the Obon holidays in Japan (August 11th through August 15th, 2022), there is a possibility that some sellers / distributors will not ship products during this time. This can affect Yahoo auctions as well as other sites.

In these cases, it may take longer than usual for your orders to reach our warehouse.
Also, we are experiencing delays with international shipments from our warehouse as well.
We ask for your kind understanding in this matter.

Thank you again, and we look forward to serving you in the future.

29 Jul 2022

EMS resumed to Australia and China

Thank you for using Remambo.

Japan Post resumed the services to the following countries on 2022-07-29.

EMS, AIR Small Packages
Australia

EMS, Surface Seamail
China

30 Jun 2022

EMS resumed to several countries

Thank you for using Remambo.

EMS resumed to the United Kingdom, Netherlands, Italy, Malta, Greece, Israel and New Caledonia from 2022-07-01.

09 Jun 2022

EMS resumed to France

Thank you for using Remambo.

EMS resumed to France from 2022-06-10.

23 May 2022

[Japan Post] Changes for prices for EMS, Surface and Air (June 2022)

Unfortunately, as a consequence of the increase in transport costs in the different countries, Japan Post has announced that it will change the way it calculates shipping prices.
Overall shipping with Japan Post is becoming more expensive in June 2022.

- Overall Price increases for EMS, Airmail and Surface mail.
- Additional surcharges will apply to EMS and Airmail bound for countries of Zone 3 (Europe, Oceania, Mexico, Middle East) and Zone 4 (USA).

You can check the details in English here:
https://www.post.japanpost.jp/int/2022fee_change/index_en.html
Please see here for specific additional charges for special cases:
https://www.post.japanpost.jp/int/2022fee_change/extra_charge.pdf

Due to these changes, Remambo will be accepting payments for international shipping using the current shipping prices (“Before June 1st, 2022” Prices) until 23:59 JST, May 30. Any parcels which are not paid for by this time will automatically be reset to match Japan Post’s new pricing tier on June 1st.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

19 May 2022

COVID-19: Disruptions in International Shipments (UPDATED: 2022-05-19)

International shipments are currently experiencing disruptions due to the ongoing COVID-19 pandemic.

Please find more details about the current status of international shipments below.

Japan Post (updated on 2022-05-19)

Japan Post announced a temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories from April 2, 2020.

According to Japan Post, this suspension is caused by measures such as the suspension of international mail, conducted due to the spread of the new coronavirus and because of the substantial reduction in flight frequencies and cancellations of flights between Japan and certain countries. There also has be an announcement that there is a high possibility of delays regarding the packages destined to the countries which are not subject to the suspension.
Official information from Japan Post (updates everyday):
https://www.post.japanpost.jp/int/information/overview_en.html

2022-05-20: EMS resumed to Ukraine and Belgium.

2022-03-08: Because of EU aviation-related sanctions to Russia, unfortunately, Japan Post had to stop Air and EMS shipments to the United Kingdom, France, Germany, Finland, Belgium and other regions (* ePacket, FedEx, DHL and Surface shipping are still available to some countries).
2022-03-02: Air and EMS shipments stopped to Austria, Netherlands, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Portugal, Latvia, Lithuania, Estonia, Luxembourg, Croatia, Slovenia, Bulgaria and some other regions.
2022-02-25: All shipping services towards Ukraine are stopped.
2022-01-26: Japan post stopped all services towards Russia.
Surface Seamail (Funabin) has been discontinued to Russia, Uzbekistan, Kazakhstan, Kyrgyzstan, Tajikistan, Estonia, Belarus and Tonga.
2021-10-15: Airmail and EMS shipments to Italy, Israel and United Arab Emirates have stopped. Changes have also been made to services in some other countries and regions.
2021-05-19: EMS shipments resumed operations towards the United States
2021-05-18: Japan post stopped all services towards Canada

FedEx
FedEx International Economy has been temporarily suspended since March, 30.
All shipments via FedEx were switched to FedEx International Priority.

19 May 2022

Change of service fee for Mercari orders

Thank you for using Remambo.

We managed to lower our service fee for Mercari orders but we have to charge a payment fee.

Our default 500 yen (200 yen for VIP) service fee and a 200 yen payment fee will be applied automatically to all orders from Mercari made from 20 May 2022 (0:00 JST).

26 Apr 2022

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 29 to May 8, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services (FedEx, DHL, UPS) will not collect shipments from our warehouse during this week.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

27 Feb 2022

Change of service fee for Mercari orders

Thank you for using Remambo.

Mercari is more involved than many other websites and must be processed individually and with a lot of technical and various difficulties, so we are going to raise our service fee for Mercari orders to be able to continue to provide our help with this marketplace.

- The 1000 yen (700 yen for VIP) service fee will be applied automatically to all orders from Mercari made from 28 February 2022 (0:00 JST).
NOTICE: There was a mistake in the date in the original announcement. Current date is corrected now.

We apologise for the inconvenience this may cause to our customers, and appreciate your understanding.

17 Feb 2022

National Holidays: 23 of February - Non-Business Day

Since 23 of February is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

04 Jan 2022

National Holidays: 10 of January - Non-Business Day

Since 10 of January is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

21 Dec 2021

About our New Year's schedule

Some of Remambo services will be temporarily suspended for the New Year holiday.

Holiday Period:
December 30, 2021 - January 3, 2022

The following services will be suspended during this time:

- Buying any new items that are added to your shopping cart during the holiday.
- Packing and shipping any items that have already been purchased.
- Receiving packages from the sellers at our warehouse.

During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 4, 2022. You can still add items to your cart and use other automatic functions of our website.

We are very sorry for any inconvenience this may cause. Thank you for your understanding.
Happy New Year!

20 Nov 2021

National Holidays: 23 of November - Non-Business Day

Since 23 of November is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

22 Sep 2021

National Holidays: 23 of September - Non-Business Day

Since 23 of September is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

05 Sep 2021

Delays in delivery of Japan Post parcels to all destinations

A notice from Japan Post has been announced.
As a result of the worldwide spread of new coronavirus infections, measures such as blockage of cities, closure of airports and port facilities, suspension of operations at exchange post offices, etc. are taking place, thus, the delivery of mail could experience significant delays to all destinations.

Official Japan Post website notice:
https://www.post.japanpost.jp/int/information/2021/0827_02_en.html

As a result, there is a possibility of considerable delays for packages shipped from Remambo using Japan Post as delivery method.

For detailed information per country/region please visit:
https://www.post.japanpost.jp/int/information/overview_en.html

13 Jun 2021

EMS resumption for the USA

Japan Post resumed EMS international mail addressed to the mainland United States (including Hawaii, excluding overseas territories such as Saipan and Guam) from June 1, 2021.

* There is still no estimation for the continuation of AIR and SAL services.

Please note that there may be delays in EMS delivery, so the usual estimated number of days for EMS delivery time does not apply.

24 May 2021

EMS shipping fees updates for specific areas beginning from June 2021

The international shipping fee for EMS packages will be changed starting from June 1, 2021.

This price change is due to a Japan Post price revision, which offers EMS services.

Areas subject to additional fees:
Zone 2 (Oceania, North and Central America, Middle East, Europe)

Please refer to the information table of the following link for more information:
https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_02.pdf

For additional details, please refer to this notice from Japan Post:
https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_01.pdf

26 Apr 2021

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 29 to May 5, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services companies will not collect shipments from our warehouse during this week.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

21 Feb 2021

Surface Seamail shipping delays

Due to a decrease in the international shipping traffic, winter holidays and bad weather in sea Japan Post is experiencing significant delays in processing collected Surface parcels.
For this reason, we have been informed that tracking for a number of Surface parcels have stopped updating after they have been dispatched from Japan.

We are sorry for any inconvenience these postal services may have caused you in slowing down their updating and tracking services.

Given the current circumstance, we ask you to offer them your patience and understanding.

Also during these difficult times with Japan Post we advise you choosing express air shipment methods (FedEx, DHL and UPS) for your international parcels if these shipping methods are available to your country from Japan.

12 Jan 2021

Shipping delays due to snowfall

Due to a heavy snowfall in our region for several days, all transport companies are experiencing delays with domestic deliveries and collecting parcels for international shipping.

For this reason, the shipment of some packages has been delayed.

We apologise for any inconvenience and appreciate your understanding.

10 Jan 2021

National Holidays: 11 of January - Non-Business Day

Since 11 of January is a national holiday in Japan, our Customer Support team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

04 Oct 2020

Moving to a new warehouse notice

Remambo is expanding. We are moving to a bigger warehouse and undergoing an upgrade of warehouse equipment and technical processes.

During these days all warehouse processes may experience delays:
- Receiving orders from the sellers at our warehouse.
- Packing and shipping of orders that have already been purchased.
- Checking contents and making photos.

We are very sorry for any inconvenience that this may cause you.

07 Aug 2020

National Holidays: 10 of August - Non-Business Day

Since 10 of August is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

07 Apr 2020

COVID-19: Parcel delays and returns

Due to a decrease in the international air traffic, Japan Post is experiencing significant delays in processing collected parcels. For this reason, we have been informed that tracking for a number of parcels have stopped updating after being collected by postal services.

We are sorry for any inconvenience these postal services may have caused you in slowing down their updating and tracking services. Given the current circumstance, we ask you to offer them your patience and understanding during these difficult times.

In addition, we have been notified that a number of parcels shipped out (predominantly SAL and EMS parcels, shipped to temporarily suspended countries) will be returned back to our warehouse as the postal services were unable to find a way to ship them to your current destination.

As the parcels are returned, we will refund the shipping costs to you once they have been processed. After that, you can either choose to ship them again by shipping methods currently available, or store the parcels at our warehouse until your preferred option is once again available.

18 Mar 2020

National Holiday: Friday 20 of March - Non-Business Day

Since 20 of March is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

21 Feb 2020

National Holiday: Monday 24 of February - Non-Business Day

Since 24 of February is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

04 Feb 2020

National Holiday: Tuesday 11 of February - Non-Business Day

Since 11 of February is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

16 Jan 2020

[Resolved] Technical problems on original Yahoo Auction servers

Due to unstable work of the Yahoo Auctions, there are technical issues with our website and placing bids on auctions.

Our specialists are resolving this issue.
We are sorry for the temporary inconvenience.

09 Jan 2020

National Holiday: Monday 13 of January - Non-Business Day

Since 13 of January is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

27 Dec 2019

About our New Year's schedule

Some of Remambo services will be temporarily suspended for the New Year holiday.

Holiday:
December 30, 2019 - January 3, 2020

The following services will be suspended during this time:

- Buying any new items that are added to your shopping cart during the holiday.
- Packing and shipping any items that have already been purchased.
- Receiving packages from the sellers at our warehouse.

During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 3, 2020. You can still add items to your cart and use other automatic functions of our website.

We are very sorry for any inconvenience this may cause. Thank you for your understanding.
Happy New Year!

02 Nov 2019

National Holiday: Monday 4 of November - Non-Business Day

Since 4 of November is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

21 Oct 2019

National Holiday: Tuesday 22 of October - Non-Business Day

Since 22 of October is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

07 Oct 2019

National Holiday: Monday 14 of October - Non-Business Day

Since 14 of October is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

22 Sep 2019

National Holiday: Monday 23 of September - Non-Business Day

Since 23 of September is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

13 Sep 2019

National Holiday: Monday 16 of September - Non-Business Day

Since 16 of September is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

04 Sep 2019

Japan's Consumption Tax Increases to 10%

Starting October 1, 2019, the consumption tax in Japan will increase from 8% to 10%.

27 Aug 2019

[Resolved] Technical issue with our site

From Aug 26 around 23:30 to Aug 27 around 01:45 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.

This problem has been fully resolved.

We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

13 Aug 2019

Obon Summer holidays in Japan

Dear Remambo customers,

Please note that during the Obon holidays in Japan (August 10th through August 19th, 2019), there is a possibility that some sellers / distributors will not ship products during this time. This can affect Yahoo auctions as well as other sites.

In these cases, it may take longer than usual for your orders to reach our warehouse.
Also, we are experiencing delays with international shipments from our warehouse as well.
We ask for your kind understanding in this matter.

Thank you again, and we look forward to serving you in the future.

17 Jul 2019

[Resolved] Technical problems on original Yahoo Auction servers

Due to unstable work of the Yahoo Auction, there are technical issues with our website and placing bids on auctions.

Our specialists are resolving this issue.
We are sorry for the temporary inconvenience.

13 Jul 2019

National Holiday: Monday 15 of July - Non-Business Day

Since 15 of July is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

12 Jun 2019

Buyer Protection fee reduced

Buyer Protection fee is now flat and as low as 500 yen (before update: 5% of the auction price).

24 Apr 2019

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 29 to May 6, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services companies may not collect shipments during this week.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

18 Apr 2019

[Resolved] Credit cards payments method is undergoing maintenance

Payments with credit/debit cards are temporarily unavailable because of the payment gateway technical maintenance and updates.

Our specialists are working on finishing this payment method maintenance as soon as possible.

During this maintenance Remambo accepts PayPal payments (including credit cards via PayPal), TransferWise payments and Bank Wire Transfers.

If you have any questions or concerns, please do not hesitate to contact us.

We are very sorry for any inconvenience this may cause. Thank you for your understanding.

19 Mar 2019

National Holiday: Thursday 21 of March - Non-Business Day

Since 21 of March is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

05 Feb 2019

National Holiday: Monday 11 of February - Non-Business Day

Since 11 of February is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

27 Jan 2019

[Resolved] Technical problems on original Yahoo Auction servers

Due to unstable work of the Yahoo Auction, there are technical issues with auction listings on our website.
We are sorry for the temporary inconvenience.

08 Jan 2019

National Holiday: Monday 14 of January - Non-Business Day

Since 14 of January is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

29 Dec 2018

About our New Year's schedule

Some of Remambo services will be temporarily suspended for the New Year holiday.

Holiday:
December 29, 2018 - January 2, 2018

The following services will be suspended during this time:

- Buying any new items that are added to your shopping cart during the holiday.
- Packing and shipping any items that have already been purchased.
- Receiving packages from the sellers at our warehouse.

During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 3, 2018. You can still add items to your cart and use other automatic functions of our website.

We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year!

21 Dec 2018

National Holiday: Monday 24 of December - Non-Business Day

Since 24 of December is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

21 Nov 2018

National Holiday: Friday 23rd of November - Non-Business Day

Since 23rd of November is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

11 Oct 2018

Delay for international shipments

We were notified by Japan Post that most of our international packages have delays than usual due to the typhoon that caused floods and damages in Kansai Airport (Osaka) in the beginning ofSeptember.
That is the airport that many international packages go through.

We were told that they are diverting most of the packages to Tokyo and ship EMS first, next will be AIR, SAL and Surface in this order.

Japan Post expects delays for EMS (5-10 days), SAL and Surface (1-3 months or more).
Japan Post is keeping SAL and Surface packages in warehouses until delays for EMS and AIR get cleared.

So if you're not seeing updates on your parcel tracking in the first week after shipment, please don't be concerned. Japan
Post is doing all it can to get international packages out on their way.

If you wish to receive your package quickly, please use EMS.

Thank you for your kind understanding.

19 Sep 2018

National Holiday: Monday 24th of September - Non-Business Day

Since 24th of September is a national holiday in Japan, our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

16 Sep 2018

National Holiday: Monday 17th of September - Non-Business Day

Since 17th of September is a national holiday in Japan (Respect for the Aged day), our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

04 Sep 2018

Shipping delay

We apologise that due to the affecting of Typhoon Jebi in our region, we assume that there might be some delay in shipment and requested work from Remambo warehouse.

In addition, some packages being shipped to the Remambo warehouse may also be delayed.

We apologise for the inconvenience, and thank you for your understanding.

08 Aug 2018

Obon Summer holidays in Japan

Dear Remambo customers,

Please note that during the Obon holidays in Japan, Remambo will be on vacation for the period starting from August 13th through August 16th, 2018.

There is a possibility that some sellers / distributors will not ship products during this time. This can affect Yahoo auctions as well as other sites.

In these cases, it may take longer than usual for your orders to reach our warehouse. We ask for your kind understanding in this matter.

Thank you again, and we look forward to serving you in the future.

27 Jun 2018

Important Notice: changes in payment methods

Due to a technical updates in our payment gateways and our system we had to implement changes from June 27, 2018.

1. Credit Cards cannot be saved for future automatic payments (authorised) in the system.
It means you won't be able to authorise new credit cards and make bids without deposit.
However, you can use your current authorised card, but won't be able to change it or add a new one in the future.

2. Opportunity to make bids 20 times more than your deposit balance was removed.
Please deposit enough funds to cover all expenses, such as your bid, Remambo service fee and estimated domestic delivery fees before placing a bid.
From now, only customers with VIP Service Plan are able to make bids 20 times more than their deposit balance.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

11 Jun 2018

Important Notice: changes in our optional services

From June 11, 2018, we implement changes in our optional services.

1. Package Consolidation Service fee is FREE now (before update: 500 yen)
Send all your items together at no extra cost! It's never been simpler to get all the Japanese items you want with Remambo.

2. Protective Packaging Service is suspended
We remove this optional service and introduce a new service instead.

3. New optional service: Repackaging Service
This service is for those, who want us to remove seller's packaging or those, who are concerned about the packaging of fragile or important items.

Please check detailed description of Repackaging Service.

We will continue to improve our service based on customer feedback.

All changes will apply to all shipments instructed after June 11, 2018 at 20:00 (JST).

30 Apr 2018

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 30 to May 6, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services companies may not collect shipments during this week.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

23 Jan 2018

Shipping delays due to snowfall

Due to snowfall in our region for several days, Japan Post and other transport companies experiencing delays with deliveries and collecting parcels for international shipping.

For this reason, the shipment of some packages has been delayed.

We apologise for any inconvenience and appreciate your understanding.

07 Jan 2018

National Holiday: Monday 8th of January - Non-Business Day

Since 8th of January is a national holiday in Japan (Coming of Age Day), our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

19 Dec 2017

About our Christmas and New Year's schedule

Some of Remambo services will be temporarily suspended for the Christmas and New Year holiday.

Holiday:
December 25, 2017 - December 28, 2017
January 1, 2018 - January 3, 2018

The following services will be suspended during this time:

- Buying any new items that are added to your shopping cart during the holiday.
- Packing and shipping any items that have already been purchased.
- Receiving packages from the sellers at our warehouse.

During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 4th, 2018. You can still add items to your cart and use other automatic functions of our website.

We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year!

02 Nov 2017

National Holiday: Friday 3rd of November - Non-Business Day

Since 3rd of November is a national holiday in Japan (Culture Day), our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

15 Sep 2017

National Holiday: Monday 18th of September - Non-Business Day

Since 18th of September is a national holiday in Japan (Respect for the Aged Day), our customer service team and warehouse will not be operating.

You can place your auction bids and shopping orders as normal.

11 Sep 2017

International shipping delayed to EU and some other countries

Due to a sorting machine breakdown in Amsterdam, airmail packages to some European, South American, and African countries will be delayed. The machine is expected to be repaired in two weeks time. Delivery is also expected to take more than two weeks.
Details in Japanese at JapanPost's website.

08 Aug 2017

Use currency of your country when paying with credit or debit card

There used to be two major problems using credit/debit cards for payments on Japanese websites:

1) Currency exchange rates usually were high, as they were determined by your card's Bank.
2) Final payment amount was not clear until you receive a final charge from your Bank after several days.

Considering these two problems, we've launched a new credit/debit card payment system.

You can choose your preferred currency for card billing of your authorised credit card or before adding funds to your deposit, so you will know right away the final amount of money in your local currency that is going to be charged.

Moreover, from now currency exchange will be made according to Stripe payment company rates, which are usually lower than one's Bank has.

06 Aug 2017

Obon Summer holidays in Japan

Dear Remambo customers,

Please note that during the Obon holidays in Japan, Remambo will be on vacation for the period starting from August 11th through August 18th, 2017.

There is a possibility that some sellers / distributors will not ship products during this time. This can affect Yahoo auctions as well as other sites.

In these cases, it may take longer than usual for your orders to reach our warehouse. We ask for your kind understanding in this matter.

Thank you again, and we look forward to serving you in the future.

20 Jul 2017

Remambo is now available in Russian

We are happy to announce that Remambo.jp is now available in Russian. The entire site and members area has been translated, and we have Russian speaking staff available for customer support as well. If you’d like to change your default language to Russian, just use the language selector in the top menu or in your account profile.

As always, thank you for your continued support!

18 Jul 2017

[Resolved] Technical problems on original Yahoo Auction servers

Due to unstable work of the Yahoo Auction, there are technical issues with auction listings on our website.
We are sorry for the temporary inconvenience.

06 Jun 2017

Regarding sending parcels as a "gift"

Please be noted about following changes from 7th June 2017:

* Remambo stops marking international parcels as a gift. From now we mark all parcels only as merchandise.

We apologise for any caused inconvenience, and your understanding will be greatly appreciated.

27 Apr 2017

Japan's National Holiday (Golden Week) Notice

Dear Remambo customers!

From April 29 to May 7, there will be a series of consecutive national holidays in Japan (Golden Week).

Remambo works as usual, however, inquiries from customers may take a longer time to be responded by customer support staff.

Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well.

Also, courier delivery services companies will not collect shipments during this week. Therefore, all parcels will be sent from our warehouse after May 8th.

If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding.

26 Apr 2017

[Resolved] Unable to pay via PayPal

We had problems with automatic PayPal payments due to a technical failure on the PayPal servers.

18:30 on April 25th to 10:30 on April 26th (JST).

Now the problem is resolved.
We are sorry for inconvenience.

01 Nov 2016

New feature: Auction Sniper Bids

Sniper bid enables you to place a bid 5 minutes before an auction ends at your desired bidding price.

We started this feature in a test mode, so if you find any problems or issues, please contact our Customer Support team.

27 Jun 2016

[Resolved] Unable to Access Yahoo! Auctions and Yahoo! Shopping Service

We had problems with access to the Yahoo! Japan Auctions and Yahoo! Japan Shopping due to a technical failure on the original Yahoo! Japan’s server.

15:30 to 17:00 on Monday June 27th (JST).

Report from Yahoo! Japan (Japanese)
http://topic.auctions.yahoo.co.jp/notice/troubleRepo/post_1964/

We are sorry for inconvenience.

26 May 2016

Notice Regarding International Shipping Rate Changes

Starting June 1st, 2016, in accordance to changes made by the Japan Post, the rates for international shipping methods (EMS, Surface) will change as follows:

1) EMS (International express mail) rates will increase by 300-500 yen.
--- The initial shipping weight classification has increased from 300g to 500g.
2) Surface (Seamail) shipping rates for Zone 1 (East Asia) will increase by 100-1,550 yen.

24 Sep 2015

New shipping methods

Thank you for using Remambo.

We're introducing new shipping methods to our service.

AIR Small Packet (international e-Packet) and Surface (Seamail) shipping methods now available. Cheaper shipping options now available at your request.

To compare different shipping methods, click here.

14 Jun 2015

New shipping method - SAL Small Packet

Thank you for using Remambo.

We’re happy to inform you that, due to popular demand, our customers can now have their packages shipped by SAL Small Packets.

Slower than EMS, but considerably cheaper. This service is more economical for shipping small articles. Please refer to details about limits on Shipping Methods Page.

29 Apr 2015

About the operating hours during Golden Week

Japan Standard Time 2015/5/2 (Sat) ~2015/5/6(Wed) is Japanese Golden Week.

Remambo Service will operate as usual during Golden Week but Remambo Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the logistics company will be on a break during Golden Week so it will take more time to trade with sellers.
We apologize for the inconvenience.
Thank you very much for your understanding.

23 Mar 2014

Japan's Consumption Tax Increases to 8%

Starting April 1, 2014, the consumption tax in Japan will increase from 5% to 8%.